4.6 KiB
01 Managing or Leading?
It is said that on one occasion Jack Welch, CEO of General Electric, summoned his immediate subordinates, gave them a maximum of three words:
"Don't lead, lead!"
and then left the room. Many of them were plunged into absolute confusion:
"What is the difference?"
02 Direction
- Is seen as HR Management
- It aims to achieve a joint action of the people who make up the organisation towards the achievement of common objectives.
- It is essential because people are the key element in the company.
- Try to make people's objectives compatible with those of the company, helping them meet their needs.
Direction needs:
- Leadership
- Motivation
- Communication
03 Leadership
A leader has a vision and conviction that a dream can be achieved. He inspires the power and energy to get the job done. – Ralph Lauren
> Characteristics of a good leader
- Empathetic
- Convincing
- Creativ
- Motivational
- Selfcontrol
- Delegates
- Respectable
- Sets an example
- Obama
> Decalogue of the Good Boss
- Assumes his/hers responsibilities
- Sets and example
- Recognizes his or her own mistakes
- Knows how to motivate and stimulate
- Knows how to resolve conflcts
- Promote the professional development of their employees
- Treats their team with respect and consideration
- Keeps a good working atmosphere
- They know how to listen and are receptive to suggestions from others.
- Knows how to delegate and trust
- Is fair and balanced
- is interested in the feelings of the people that work with them
- Assures a good work/life balance for their employees
- Doesn't act arrogant
> Has selfcontrol and emotional Intelligence
What is emotional intelligence?
It is a set of competencies (series of knowledge, skills and abilities and attitudes to do things effectively) related to the ability to adequately manage one's own emotions and also those of others.
> Emotional Awareness The ability to be aware of you own and othere emotions
> Emotional Regulation The ability to manage one's own emotions and those of others appropriately.
> Emotional Autonomy broad competence that includes self-esteem, self-confidence, self-motivation, a positive attitude towards life, responsibility, the ability to critically analyze social norms, the ability to seek help and resources, critically evaluate the messages received, the ability to face adverse situations, etc.
> Socio-Emotional SkillsA ability to maintain good relationships with others. (Assertiveness, empathy, knowing how to listen,...)
> Skills for life and emotional well-being: Appropriate and responsible behaviors to face the challenges that we face, which allows us to organize our lives in a healthy and balanced way, facilitating experiences of satisfaction and well-being.
What is the Leader?
"Leadership means that a group, large or small, is willing to entrust authority to a person who has demonstrated ability, wisdom and competence.” – Walt Disney
- Not all company managers are leaders
- There may be leaders withouth formal authority
- The leader is elected by those who follow him.
Elements of leadership
- Leader and his followers
- Influence (power) of the leader
- Contributes to the achievement of objectives
Types of Leadership
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> Autocratic Commands and expects obedience. It tends to centralize authority and reinforce legitimate power (because of the position it occupies), reward power (reward) and coercive power (punish).
> Democratic Escucha y consulta a los subordinados. Favorece la descentralización
> Liberal Do and let do. Delegate authority to subordinates and let them freely decide how to achieve set goals.
04 Motivation
It is an inner force that drives one to act because of the consequences that the action will have in satisfying the person's needs.
Psychological process that produces the activation, direction and persistence of behavior in a person.
> Internal Factors
- Needs (e.g., paying for housing)
- Interests (e.g., hobby in electronics, mechanics, etc.)
- Attitude (e.g., satisfaction with a job well done)
> External Factors
- Requests (eg: ask for punctuality)
- Sanctions (ex: 2 days without employment or salary)
- Praise (ex: congratulations on reaching a goal)
- Money (ex: productivity bonus)
> Maslows Pyramide
05 Communication
Communication Purposes
- Communicate Facts
- Persuade
- Communicate Opinions
- Communicate experiences and feelings
Communication Obstacles
- Semantics
- Communication Medium
- Communication Channel
- Attitude and Conduct