# Most important business decisions There are three very important a business must make: # Mission What is our business? - Reason for existing - Starting point of development - Essence of the business - Guide for desicion making Requirements, definition of: - Customers - Products and services - Target Market - Differentiating factor *Example:* Transform knowledge into value for the benefit of our clients, our people and the capital markets. [mission-statement.com](https://mission-statement.com/kpmg/) # Vision *Who do we want to be?* Requirements: - Feasible - Motivating - Shared - Clear and simple - Easy to communicate *Example (kpmg):* To be leaders in the markets in which we participate. # Values *What do we believe in and what are we like?* Set of principles, beliefs, rules that regulate the management of the organization. They constitute the institutional philosophy and the organizational culture. Requirements: - Inspiring - Motivation - Regulating Behaviour - Should not be more than seven *Example(kpmg):* - We lead by example - We work as a team - We respect the person - We analyze the facts and provide our opinion - We communicate openly and honestly - We commit to the community